How do I return an item?

Please contact customer service for more information on returning an item. Thank you.

Original sales receipt must accompany returns.

We accept returns for exchange or refund 7 calendar days after delivery of the product. At our sole discretion after 7 calendar days, we will offer an exchange or store credit only. Items must be in "new, unaltered and unused condition". Definition of new, unaltered and unused condition is:

- without showing signs of wear or damage in any way

- within 7 calendar days of the delivery date (after 7 days no returns are allowed)

- must not be a special order or a custom order

- unless noted that it cannot be returned or has a different return policy time period other than that 7 days noted in that item's particular item description.

If an item is received damaged or is incorrectly shipped by us please contact Customer Support immediately. Items that are defective and shipped from us or items that you did not order but received from us will qualify for store credit or a cash refund.

The end user must contact us and the freight carrier within 3 days of signing for the package in case of any damages. 7 days to report missing parts. Failure to report freight damages within the carrier's guidelines may result in you incurring all costs.

Refunds are contingent upon inspection of item(s) once we receive it.

Clearance Items are NOT eligible for return, all sales of clearance items are FINAL.

There is a 15% restocking fee for all returned items. Again you MUST contact us within 7 days if you intend to return ANY item back to our store. Items returned to us AFTER 7 days and WITHOUT contacting us will NOT be refunded.

Customer is responsible for all shipping costs if seller is not at fault.

Order Cancellations 

Canceling an order without penalty is only possible when the order has not been shipped by the manufacturer. If you wish to cancel an order after it has already been shipped, all return shipping fees will be withheld from your refund amount.


Contact Customer service for more information:
Customer Service: 800.578.4080
sales@elitescreenshop.com